We accept returns within 30 days of purchase for items that were not on sale during time of purchase. All sale items are non-returnable.
Items must be unworn, unwashed, and have all the original packaging, tags included.
Items must be free of stains, makeup, deodorant, or wear.
You must email email@example.com to receive a Return Authorization # prior to shipping your return. We will not be held responsible for any returns sent back to us without a RA#
Factory Edge DOES NOT provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on your location, return parcels may take several days to be delivered to us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Returns are processed within 5-7 business days after your item(s) are received at our warehouse.
Return To Sender
If your package does not successfully deliver and is sent back to Factory Edge, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if an address is invalid or missing information and the carrier is unable to deliver your package.
Returned to sender packages will be restocked and you will be refunded minus the initial shipping charge and 10% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
NOTE: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Factory Edge DOES NOT take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Currently we are unable to process and accommodate any exchange. If the item needs to be a different color, or size then what was originally desired simply return your item via the instructions above. And from there place a new order for the correct desired item.
No Refunds on Shipping Fees
Shipping fees are non-refundable unless you have received a damaged item and would like to return it.
Damaged or Defective Items
To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to Customer Service (firstname.lastname@example.org) along with a description of the damaged item and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.